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Designing the Customer Experience Tuesday 7th April - 9:30-12:30 ONLINE DELIVERY |
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In this 3 hr online workshop we take a deeper dive into what businesses can do to produce quality experiences on a consistent basis, ones that place customer needs at the forefront of their journey.
Why are quality customer experiences important?
We'll share with you user-focused approaches to developing and testing quality customer interactions and how to undertake a full-service customer mapping exercise, breaking down the journey and its touchpoints to consider how we're providing a great experience for our users.
You'll gain great insights into the methods creative agencies use with some of the biggest names in business and get the chance to explore how you can apply some of these techniques in your business in this engaging and practical workshop. Leave with useful tools and new skills to transfer into your own business to help you start redesigning your customers' experiences.
We recommend delegates have some knowledge and experience of creating/designing customer experiences, whether they are online or offline, within their roles. This workshop is also suitable for startup entrepreneurs in developing their customer journey.
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Our online PROGRESS workshops are limited to a max. 12 people on any session. We also appreciate that 3 hrs is a long time for an online session and we'll be sure to take frequent breaks to allow people to move from their screens.
All attendees will be sent a link to join the Zoom conference via which this session will be delivered. Please ensure you have downloaded the necessary Zoom software in advance of the session. We will also use other online tools during the workshop which allow plenty of interaction and engagement for all participants.
Why are quality customer experiences important?
- 89% of consumers have switched to doing business with a competitor following a poor customer experience. (Harris Interactive)
- 67% of consumers and 74% of business buyers say they’ll pay more for a great experience. (Salesforce)
- 84% of organizations working to improve CX report an increase in revenue. (Dimension Data)
We'll share with you user-focused approaches to developing and testing quality customer interactions and how to undertake a full-service customer mapping exercise, breaking down the journey and its touchpoints to consider how we're providing a great experience for our users.
You'll gain great insights into the methods creative agencies use with some of the biggest names in business and get the chance to explore how you can apply some of these techniques in your business in this engaging and practical workshop. Leave with useful tools and new skills to transfer into your own business to help you start redesigning your customers' experiences.
We recommend delegates have some knowledge and experience of creating/designing customer experiences, whether they are online or offline, within their roles. This workshop is also suitable for startup entrepreneurs in developing their customer journey.
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Our online PROGRESS workshops are limited to a max. 12 people on any session. We also appreciate that 3 hrs is a long time for an online session and we'll be sure to take frequent breaks to allow people to move from their screens.
All attendees will be sent a link to join the Zoom conference via which this session will be delivered. Please ensure you have downloaded the necessary Zoom software in advance of the session. We will also use other online tools during the workshop which allow plenty of interaction and engagement for all participants.
Purchase tickets from Citizen Ticket.