Whether you're developing a service from scratch or looking at ways you can provide your customers with something more efficient and effective, we can work with you to design a quality end-to-end customer journey that enhances their experience and interactions with you.
We do: Research | Mapping | Workshops | Bespoke tool development You get: Prototype | Service Model | Theory of Change | Customer Journey Map |
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A tried and trusted practice used by some of the biggest companies in the world to accelerate the process of developing new products and services, the Sprint is a fantastic way to move your project forward at pace. The model takes your team from problem-framing to testing inside just one week. We'll make sure to book some time with you after the Sprint to help you take full advantage of the team's work.
We do: Facilitate daily workshops | Support Sprint Team | Provide materials and expertise You get: Prototype | Tested model | User feedback | Storyboards |
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Design your new service with confidence by making sure you have all the necessary data to help you make the right decisions from the outset. Get a greater understanding of the changes needed to give your customers an even better experience. Our experts will gather the information you need so that your business can make the right choice.
We do: Customer interviews | Desk-based research | Forums | Gather market data | Assess customer behaviour trends | Observations You get: Customer insights | 'State of Play' report | 'Opportunities and Optimization' report |
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Maximise your business opportunities by evolving and innovating the ways you work. Design your own processes and systems to ensure you're competitive, agile and responsive without losing quality of service or the very heart of what you do.
We do: Appreciative Inquiry (AI) | Co-creation workshops | Interviews | Competitive analysis You get: Lean Canvas | Business Model | Team mapping | Opportunity matrix | Theory of Change |
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We have a range of services that can be used to meet your individual needs and circumstances. To find out more, send us a message with any questions you have.
We also have a series of workshops we run throughout the year, details of which can be found here.
We also have a series of workshops we run throughout the year, details of which can be found here.
Still not sure how we can help? Simply tell us the problem you're up against and we can take it from there. We'll create a solution that can work for you.