We'll help you 
ideate, create and innovate

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SERVICE
​DESIGN

Whether you're developing a service from scratch or looking at ways you can provide your customers with something more efficient and effective, we can work with you to design a quality end-to-end customer journey that enhances their experience and interactions with you.  ​

We do:
Research | Mapping | Workshops | Bespoke tool development

You get:
Prototype | Service Model | Theory of Change | Customer Journey Map

Particularly useful if:

• You have a service idea in the early stages and need expert help to ensure you maximise the opportunity
• Your current services are not giving you the returns expected
• You need to stand out from the competition and innovate your offer

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SOLVER
SPRINT

A tried and trusted practice used by some of the biggest companies in the world to accelerate the process of developing new products and services, the Sprint is a fantastic way to move your project forward at pace.  The model takes your team from problem-framing to testing inside just one week.  We'll make sure to book some time with you after the Sprint to help you take full advantage of the team's work.

We do:
Facilitate daily workshops | Support Sprint Team | Provide materials and expertise
​
You get:
Prototype | Tested model | User feedback | Storyboards

Particularly useful if:

• You've identified an opportunity and you want to quickly explore how you can take advantage
• Your project is moving slowly and you need to make decisions quickly on how to progress
• You have a new business idea but need to refine your service or product offer 
• You want to build a working culture of teamwork and proactivity around your projects

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EXPERIENCE
​RESEARCH

Design your new service with confidence by making sure you have all the necessary data to help you make the right decisions from the outset.  Get a greater understanding of the changes needed to give your customers an even better experience.  Our experts will gather the information you need so that your business can make the right choice.

We do:
Customer interviews | Desk-based research | Forums | Gather market data | Assess customer behaviour trends | Observations
​
You get:
Customer insights | 'State of Play' report | 'Opportunities and Optimization' report

Particularly useful if:

• You need to better understand your customers; their behaviours, their habits and their world view
• You need a full user experience (UX) and customer experience (CX) audit completing on your existing offer
• You're looking for new opportunities
• You have tough decisions to make about the future of services you currently offer

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BUSINESS
​INNOVATION

Maximise your business opportunities by evolving and innovating the ways you work.  Design your own processes and systems to ensure you're competitive, agile and responsive without losing quality of service or the very heart of what you do. 

​We do:
Appreciative Inquiry (AI) | Co-creation workshops | Interviews | Competitive analysis
​
You get:
Lean Canvas | Business Model | Team mapping | Opportunity matrix | Theory of Change

Particularly useful if:

• You are planning changes to your internal team (or have recently undergone changes)
• You are looking to become a more agile and flexible business
• You need to integrate new processes and systems more quickly and effectively

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We have a range of services that can be used to meet your individual needs and circumstances. To find out more, send us a message with any questions you have.  

We also have a series of workshops we run throughout the year, details of which can be found here.

Still not sure how we can help?  Simply tell us the problem you're up against and we can take it from there.  We'll create a solution that can work for you.